Frequently Asked Questions

Most restaurants can be up and running with our analytics platform within 5-7 business days after the initial consultation. The timeline includes data integration setup, platform configuration, and team training. For restaurants with complex POS systems or multiple locations, the process may take up to 10 business days.

Our implementation process includes:

• Initial consultation and requirements gathering
• POS system integration and data connection
• Dashboard customisation and setup
• Team training and platform walkthrough
• Go-live support and initial optimisation

To get started, we need basic information about your restaurant operations:

• Current POS system and version
• Menu structure and pricing information
• Supplier and ingredient cost data
• Historical sales data (if available)
• Business goals and specific analytics requirements

Our team will guide you through the data collection process and ensure all necessary information is gathered efficiently.

No special software installation is required. metroluxis is a cloud-based platform accessible through any modern web browser. We handle all technical integration with your existing POS system through secure API connections.

You can access your analytics dashboard from:

• Desktop computers and laptops
• Tablets and mobile devices
• Any device with internet access

We integrate with all major POS systems used in the restaurant industry, including:

• Square and Square for Restaurants
• Toast POS
• Lightspeed Restaurant
• Revel Systems
• TouchBistro
• Clover
• Aloha POS
• Many other systems through custom API connections

If your POS system isn't listed, our technical team can work with you to establish a secure data connection through API integration or data export processes.

Our profitability calculations are highly accurate and based on real-time data from your POS system and ingredient cost tracking. The accuracy depends on the quality of data input, including:

• Accurate recipe and portion information
• Up-to-date supplier pricing
• Proper categorisation of menu items
• Regular updates to ingredient costs

We typically achieve 95%+ accuracy in profit margin calculations when all data sources are properly maintained and updated regularly.

Yes, our platform offers extensive customisation options for dashboards and reports. You can:

• Choose which metrics and KPIs to display
• Set custom date ranges and comparison periods
• Create role-based dashboards for different team members
• Configure automated alerts and notifications
• Export data in various formats for external analysis

Our team works with you during setup to configure dashboards that match your specific business needs and reporting requirements.

Our subscription includes comprehensive analytics services:

• Full access to the metroluxis platform
• Real-time data integration and processing
• Custom dashboard and reporting tools
• Regular platform updates and new features
• Technical support during business hours
• Data security and backup services
• Monthly performance review calls (Professional plan and above)

Setup fees and training are included in all plans. There are no hidden costs or additional charges for standard platform usage.

Yes, comprehensive training is included with all our plans. We provide:

• Initial platform training for all users
• Role-specific training for managers and staff
• Video tutorials and documentation
• Live training sessions via video conference
• Ongoing support and refresher training

Training typically takes 2-3 hours and covers platform navigation, report interpretation, and how to implement analytics insights in daily operations.

We provide comprehensive ongoing support to ensure you get maximum value from our platform:

• Technical support via email and phone during business hours
• Regular check-ins to review performance and optimisation opportunities
• Platform updates and new feature training
• Strategic guidance on implementing analytics insights
• Troubleshooting and data integration support

Professional and Enterprise plans include priority support with faster response times and dedicated account management.

Data security is our top priority. We implement multiple layers of protection:

• End-to-end encryption for all data transmission
• Secure cloud hosting with enterprise-grade infrastructure
• Regular security audits and penetration testing
• Role-based access controls and user authentication
• Automated backup and disaster recovery systems
• GDPR compliance for EU data protection requirements

We never share your data with third parties and maintain strict confidentiality agreements with all team members.

Your data is stored and processed within the European Union to ensure compliance with GDPR and local data protection regulations. We use enterprise-grade cloud infrastructure with:

• Primary data centres located in the EU
• Automated backup systems across multiple locations
• high uptime guarantee
• 24/7 monitoring and security oversight

Data never leaves the EU without explicit consent and appropriate legal safeguards.